Meridian Theatres @ Centrepointe updates

Meridian Theatres @ Centrepointe’s call centre and box office is closed until further notice.

Ticket holders will be contacted and updates will be made to our event listings as the status of future performances is confirmed. We will reach out to ticket holders if performances are cancelled. Ticket holders can exchange their tickets or choose to be refunded. In both cases administrative fees will be waived.

We appreciate and thank you for your patience and understanding during this difficult time.

For information on COVID-19: https://ottawa.ca/en/health-and-public-safety/covid-19-ottawa

Meridian Theatres @ Centrepointe – FAQ for Theatre Performances

Q: When will I know if the performance that I have tickets for is cancelled or postponed?


We will contact you directly once the status of each event becomes available. We will also update the event listings on our website.

Q: If a performance is cancelled, when and how will I receive a refund?


If you purchased tickets online for an event that is cancelled, refunds will be processed through our online ticketing partner and returned to your credit card.

If you purchased tickets over the phone or in person, we will refund your purchase when facility re opens to the public.

Q: If a performance is postponed, what do I do?


If you are holding tickets for a performance that is postponed, we will announce the new dates as soon as possible. Your current tickets will be honoured for that date, or we will refund you at your request if you are unable to attend the new date.

Q: I won tickets for the Jann Arden event at Meridian Theatres @ Centrepointe through the CHEO Lottery. Has the show been rescheduled?


Please contact the CHEO Lottery for information about this event. The phone number is (613) 737-2780.

Q: When will the theatre reopen?


The health and safety of Ottawa residents is the top priority for the City of Ottawa and Ottawa Public Health. We will announce when they have deemed it safe for the venue to reopen.